Service Rates and Penalty Fees

City of Allen has established rates for utilities based on the cost of providing services. Water rates include costs from our wholesale water supplier North Texas Municipal Water District (NTMWD) to maintain, supply and develop infrastructure to secure water resources for future needs. Learn more about NTMWD wholesale water rates and cost factors.

Fee changes for utility services approved Sept. 27, 2022

Customers who pay for water, sewer and trash/recycling services through the City of Allen will see slightly higher rates for services used on Oct. 1, 2022 and beyond. Watch the Sept. 27 City Council presentation explaining the new rates

The changes were approved by Allen City Council to reflect rising costs of services caused by several factors including inflation, the maintenance of aging infrastructure and wholesale costs charged by NTMWD.

  • Waste service rates (as of Oct. 1): The monthly fee for basic residential solid waste services—which includes trash, recycling and household hazardous waste collection—will increase by $1.50. Residents who have extra trash or recycling carts will see a 9.62% increase to this additional collection fee. To help offset costs for Allen seniors, residents ages 65 and over can apply for a Senior Trash Discount, which reduces the monthly fee for basic waste services by 20%.
  • Water and sewer rates (as of Nov. 1): An adjustment in water and sewer rates will result in an increase of approximately $11.52 per month for residential customers who use 10,000 gallons of water per month. The average residential water use in Allen in 9,168 gallons per month, so 10,000 gallons is used as a benchmark for measuring the impact of water and sewer rate increases. Commercial fees will also increase. View current rate schedule
  • Drainage fee rates (as of Oct. 1): Residential drainage rates, last raised in 2017, will remain unchanged at $3.50 per month. Commercial drainage rates will increase to assure a more fair distribution between residential and commercial fees.

Despite the water and sewer rate increases, Allen’s residential and commercial water rates remain among the lowest among the cities that get their treated water and wastewater treatment services from NTMWD. Learn how your water rates pay for more than water

  1. Residential Service Rates
  2. Non-Residential Service Rates
  3. Drought & Emergency Rates

Waste service rates as of Oct. 1, 2022
Water and sewer rates as of Nov. 1, 2022

Utility Billing

  • $100 deposit to initiate new service
  • $50 additional deposit if account is cut off for non-payment

Residential Water

Minimum monthly bill based on meter size

Up to 1,500 gallons (5/8-inch standard meter)$16.96 per month
Up to 1,500 gallons (3/4-inch standard meter)$25.43 per month
Up to 1,500 gallons (1-inch standard meter)$42.69 per month

Residential Volumetric Rates based on a tiered water conservation rate structure

1,501 to 15,000 gallons$4.72 per 1,000 gallons
15,001 to 25,000 gallons$5.91 per 1,000 gallons
25,001 to 50,000 gallons$7.38 per 1,000 gallons
More than 50,001 gallons$10.58 per 1,000 gallons

Residential Sewer

Based on water use

Up to 1,500 gallons$33.59 per month (minimum bill)
Next 8,500 gallons$4.25 per 1,000 gallons not to exceed 10,000 gallons
Maximum bill 10,000 gallons$69.72 (maximum bill)

Residential Drainage

Monthly Fee for Single Family Residential$3.50 per month

Residential Waste Services

Trash, Recycling & HWW Pickup 
(includes one trash and one recycle polycart)
$17.09 per month
Each additional trash polycart$9.75 per month
Each additional recycle polycart$2.30 per month
Polycart Replacement$91.76 per cart

Penalty Fees

Bill not paid by due date10% penalty on entire past due amount
Disconnection Fee$40
Returned Check Fee$25