FAQs • Allen, TX • CivicEngage

How do I cancel my membership?: Members must provide 30 days written notice to cancel a membership (this may include a signed form at the recreation facility or an email from the account holder). The notice must be provided 30 days before their next scheduled payment. Members are encouraged to hand deliver this notice to the facility to ensure it is received by a staff member. If in-person delivery is not possible, please contact your recreation facility for email cancellation options.

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Parks and Recreation - Membership

1. What is included in the price of a membership?: Monthly memberships allow access to all recreation facility amenities at the membership location, included aerobics classes and free access to Ford Pool during summer months. Members also enjoy discounts on specialty programs, camps and events at their facility.

2. What is included in the price of a day pass?: Day passes to Don Rodenbaugh Natatorium and Joe Farmer Recreation Center provide access to all available amenities and aerobics classes offered on that day. Day passes cost $8 for Allen residents and $11 for non-residents.

3. Can I take a class without paying for a membership?: Yes, you can purchase a day pass to access included aerobics classes at Joe Farmer Recreation Center and Don Rodenbaugh Natatorium. Those who purchase specialty classes and personal training, or who are attending a special event, do not need to purchase a day pass to access the facility.

4. Is it possible to purchase only one month of membership?: Yes, members who wish to purchase a single month of membership should provide a written, 30-day notice to cancel on the same day they sign up for a membership.

5. What forms of payment are accepted for memberships?: Monthly memberships must be paid with a debit or credit card. Cash, debit or credit card may be used when purchasing day passes at our recreational facilities, an annual membership at Allen Senior Recreation Center and/or season passes to Ford Pool.

6. How do I cancel my membership?: Members must provide 30 days written notice to cancel a membership (this may include a signed form at the recreation facility or an email from the account holder). The notice must be provided 30 days before their next scheduled payment. Members are encouraged to hand deliver this notice to the facility to ensure it is received by a staff member. If in-person delivery is not possible, please contact your recreation facility for email cancellation options.